Know our cancellation, return, replacement, and refund guidelines before placing an order.
Customers may cancel their order before dispatch by contacting our Customer Support. If the order is cancelled before dispatch, a full refund will be initiated to the original payment method. Refund processing generally takes 3–7 business days, depending on the payment provider.
Orders cannot normally be cancelled once dispatched. If delivery is refused, the shipment will be returned to our warehouse (RTO). Refunds, where applicable, will be processed only after the returned product is received and passes quality inspection.
After delivery, cancellation is not possible. Customers may request a return only if eligible under this policy. Products that have been substantially consumed or damaged due to customer misuse will not be accepted.
The Company reserves the right to cancel any order due to pricing errors, fraud detection, inventory shortages, regulatory issues, payment failures, or customer verification failures. Any prepaid amount will be refunded.
Return requests should generally be raised within 3 days of delivery. Returns are accepted only for the following situations:
Where reverse pickup is unavailable, customers may courier the product after receiving approval.
Returned products should include:
Products failing inspection may be rejected.
Replacement may be approved in the following cases:
Replacement is subject to stock availability. If replacement is unavailable, a refund may be issued.
Refunds may be issued in the following situations:
Prepaid Orders
Refunds are processed to the original payment method. Estimated processing time is 3–7 business days. Banks or payment gateways may require additional processing time.
Cash on Delivery Orders
Refunds for COD orders are processed via Bank Transfer or UPI after obtaining the customer's bank details. Cash refunds are not provided.
These charges are generally non-refundable unless the error occurred on our part.
Partial refunds may apply where only part of the order is returned, complimentary products are missing, or the returned product is incomplete.
Refunds are initiated only after the returned product reaches our warehouse, passes inspection, and the return is approved. The Company reserves the right to reject refund requests where fraud or misuse is suspected.
To prevent fraudulent claims, the Company may request:
False claims may result in permanent account suspension and legal action.
The Company's liability is limited to the purchase value of the affected order. Under no circumstances shall the Company be liable for indirect losses, business interruption, medical complications arising from misuse of products, delays caused by logistics providers, or events beyond reasonable control.
We reserve the right to modify, amend, or replace this Policy at any time without prior notice. The revised version becomes effective immediately upon publication on our website.
Email: info@mr7c.com
Phone: +91 9289270198
Working Hours: Monday to Saturday, 10:00 AM – 6:00 PM
Registered Office
Plot No. 667, Sector 7B,
Faridabad, Haryana – 121006
We aim to acknowledge complaints within 48 hours and resolve eligible grievances within 30 days, subject to verification and applicable law.