Your privacy is important to us. Please read this Privacy Policy carefully before using our Platform.
We value your trust and are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, store, process, disclose, retain, and protect your personal data when you visit or use our website, mobile application, customer support services, online consultations, wellness assessments, or any other digital services offered by the Company (collectively referred to as the "Platform").
This Privacy Policy forms an integral part of our Terms & Conditions. By accessing or using the Platform, creating an account, placing an order, subscribing to our communications, or otherwise providing your personal information, you acknowledge that you have read, understood, and agreed to this Privacy Policy.
Where your consent is required under applicable law, we will obtain it before processing your personal data for the relevant purpose.
This Privacy Policy applies to all visitors, registered users, customers, healthcare professionals using our Platform, business partners, and any other individuals whose personal information is collected by the Company through:
This Privacy Policy does not apply to third-party websites, applications, or services that are not owned or controlled by the Company, even if links to those websites appear on our Platform.
We process personal data in accordance with applicable Indian laws and regulations, including where relevant:
Where any provision of this Privacy Policy conflicts with mandatory legal requirements, the applicable law shall prevail.
For the purposes of this Privacy Policy:
Depending on how you interact with our Platform, we may collect different categories of personal information as described below.
We may collect identity information including:
We may collect:
This information helps us process your orders, deliver products, communicate with you, and provide customer support.
When you create an account, we may collect:
When you place an order, we may collect:
For security reasons, we do not store complete debit or credit card information. Payments are processed through authorized third-party payment gateways.
Where you voluntarily use our wellness assessment tools or online consultation services, we may collect:
We collect only the information reasonably necessary to provide the requested services.
When you contact Customer Support, we may collect:
This information helps us investigate and resolve customer concerns.
Certain technical information may be collected automatically, including:
This information helps us improve platform security, performance, and overall user experience.
Where permitted by your device settings or voluntarily provided by you, we may collect approximate location information to:
You may disable location permissions through your device settings, although certain Platform features may not function properly.
We collect your information through various methods:
Certain information is collected automatically through:
Additional information regarding cookies is available in our Cookie Policy.
We may receive information from:
Such information is processed only for legitimate business purposes and in accordance with applicable laws.
We process your personal data only for legitimate business purposes, including to:
We do not process personal data for purposes incompatible with this Privacy Policy without providing notice or obtaining consent where required.
Where required by applicable law, we process your personal data based on your consent.
By voluntarily providing your personal information, you consent to its processing for the purposes described in this Privacy Policy.
You may withdraw your consent at any time by contacting us. Withdrawal of consent will not affect the lawfulness of any processing carried out before such withdrawal.
Please note that withdrawing consent for certain processing activities may affect our ability to provide specific products or services, including order processing, consultations, and account-related features.
To enhance your browsing experience, improve website functionality, analyze traffic, and personalize content, we use cookies and similar tracking technologies.
Cookies are small text files stored on your browser or device when you visit our Platform.
By continuing to use our Platform, you consent to our use of cookies in accordance with this Privacy Policy and our Cookie Policy, except where applicable law requires separate consent.
These cookies are necessary for the proper functioning of the Platform and enable features such as:
Disabling these cookies may prevent certain features of the Platform from functioning correctly.
Functional cookies remember your preferences including:
These cookies provide a more personalized browsing experience.
Analytics technologies help us understand:
Analytics data is generally aggregated and used only to improve our products, services, and Platform.
Subject to applicable law and your preferences, marketing cookies may be used to:
You may manage your cookie preferences through your browser settings or any consent management tools made available on the Platform.
Most web browsers allow you to:
Please note that disabling certain cookies may affect the functionality of the Platform.
We do not sell your personal data to third parties. However, we may share your information where reasonably necessary for legitimate business purposes or where required by law.
We may share information with carefully selected service providers, including:
These providers process personal data only for authorized purposes and are subject to appropriate confidentiality and security obligations.
Where you voluntarily request online consultation services, relevant information may be shared with the consulting healthcare professional solely for providing the requested consultation.
Healthcare professionals remain independently responsible for complying with applicable legal and professional obligations.
To facilitate product delivery, we may share limited information such as:
Logistics partners are authorized to use this information only for delivery-related services.
Payments are processed through authorized third-party payment gateways.
We may share transaction-related information necessary to:
The Company does not retain complete debit or credit card details.
We may disclose personal data where required to:
In the event of:
Personal data may be transferred to the relevant successor or acquiring entity, subject to applicable legal requirements.
The Company is committed to maintaining appropriate safeguards for payment transactions.
Payments are processed through reputable third-party payment gateways using industry-standard encryption and secure communication protocols.
We do not knowingly store complete debit card, credit card, CVV, or other sensitive payment authentication information unless permitted by applicable law.
Customers should ensure that payment credentials are never shared with unauthorized persons.
We retain personal data only for as long as reasonably necessary to:
Retention periods vary depending upon the type of information and applicable legal or operational requirements.
Once retention is no longer necessary, personal data will be securely deleted, anonymized, or otherwise disposed of in accordance with applicable laws and our internal data retention practices.
We implement reasonable technical, administrative, and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, misuse, loss, or destruction.
Our security measures may include:
While we strive to protect your personal information, no method of electronic transmission or storage can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security.
Users are responsible for maintaining the confidentiality of their account credentials and should promptly notify us of any suspected unauthorized access or security breach.
Subject to applicable laws, including the Digital Personal Data Protection Act, 2023, you may have the following rights regarding your personal data:
We may require reasonable verification of your identity before processing such requests.
Where we are legally required to retain certain information, we may be unable to comply fully with a deletion request until the applicable retention period expires.
Where processing is based on your consent, you may withdraw such consent at any time by contacting us.
Withdrawal of consent shall not affect the lawfulness of any processing carried out before such withdrawal.
Please note that withdrawing consent for certain processing activities may prevent us from providing some products, services, consultations, or account-related features.
With your consent, or where otherwise permitted by applicable law, we may send you:
You may opt out of receiving promotional communications at any time by:
Even if you opt out of promotional communications, we may continue sending essential service-related communications, including:
We may use analytics and advertising tools to better understand how users interact with our Platform and to improve our products and services.
Such tools may collect information including:
Where required by applicable law, we will obtain your consent before using cookies or similar technologies for advertising or analytics purposes.
We encourage users to review the privacy practices of any third-party analytics or advertising providers that may interact with our Platform.
Our Platform is intended for use by individuals who are at least 18 years of age or who access the Platform under the supervision of a parent or legal guardian where permitted by law.
We do not knowingly collect personal data from children in violation of applicable laws.
If we become aware that personal information relating to a child has been collected without the necessary consent or legal basis, we will take reasonable steps to delete such information from our systems.
Parents or legal guardians who believe that a child has provided personal information to us may contact us using the details provided in this Privacy Policy.
Our servers, technology providers, cloud infrastructure, customer support systems, or business partners may be located within or outside India.
Where your personal data is transferred outside India, such transfers shall be carried out:
We take reasonable measures to ensure that recipients of your personal information maintain appropriate standards of confidentiality and security.
Protecting your personal information is one of our highest priorities. In the event of an actual or suspected personal data breach, we will take appropriate steps, which may include:
Nothing in this Privacy Policy shall be interpreted as a guarantee that unauthorized access can never occur despite reasonable security measures.
Our Platform may contain links to third-party websites, mobile applications, payment gateways, logistics providers, healthcare resources, or social media platforms.
These third-party platforms operate independently and maintain their own privacy policies.
The Company:
Users are encouraged to review the privacy policies of any third-party website before submitting personal information.
If you interact with our official social media pages or communicate with us through social media platforms, the information you share may be visible to others depending upon your privacy settings.
Such interactions are also governed by the privacy policies of the respective social media platforms.
The Company is not responsible for the privacy practices of those platforms.
In the event of:
Your personal data may be transferred to the acquiring or successor entity, subject to applicable legal requirements and appropriate safeguards.
Any successor entity will continue processing your personal information in accordance with this Privacy Policy or another policy providing substantially similar protection, unless otherwise permitted by law.
If you wish to:
You may contact us using the details provided in this Privacy Policy.
To protect your privacy and prevent unauthorized access, we may request reasonable information to verify your identity before processing your request.
Certain requests may be declined where:
Where a request cannot be fulfilled, we will provide an explanation to the extent permitted by applicable law.
We reserve the right to modify, update, amend, or replace this Privacy Policy from time to time to reflect:
The revised Privacy Policy will be published on the Platform along with the updated "Last Updated" date.
Where required by applicable law, we will provide additional notice or obtain consent before implementing material changes.
Your continued use of the Platform after the revised Privacy Policy becomes effective constitutes your acceptance of the updated Policy.
In accordance with applicable laws, including the Digital Personal Data Protection Act, 2023 (where applicable), and other relevant legal requirements, the Company has appointed a Grievance Officer to address concerns relating to the processing of personal data.
Grievance Officer
Name: Mr. Rajesh
Designation: Grievance Officer
Email: support@mr7c.com
Phone: +91 9268365639
Registered Office
Plot No. 667, Sector 7B,
Faridabad, Haryana – 121006
We endeavour to acknowledge privacy-related complaints within 48 hours and resolve them within a reasonable period, subject to verification and applicable legal requirements.
If you have any questions regarding this Privacy Policy or our privacy practices, please contact:
Customer Support
Email: info@mr7c.com
Phone: +91 9289270198
Business Hours: Monday to Saturday,
10:00 AM – 6:00 PM (excluding public holidays)
Registered Office
Plot No. 667, Sector 7B,
Faridabad, Haryana – 121006
This Privacy Policy shall be governed by and interpreted in accordance with the laws of the Republic of India.
Any disputes arising from or relating to this Privacy Policy shall be subject to the dispute resolution provisions set out in our Terms & Conditions and the jurisdiction of the competent courts, unless otherwise required by applicable law.
By accessing or using the Platform, creating an account, placing an order, subscribing to our services, participating in wellness assessments, or otherwise providing your personal data, you acknowledge that:
This Privacy Policy, together with our Terms & Conditions, Shipping & Delivery Policy, Return, Refund & Cancellation Policy, Cookie Policy, Disclaimer, and any other policies published on the Platform, constitutes the complete privacy framework governing the collection, use, storage, processing, and protection of personal data by the Company.
If any provision of this Privacy Policy is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
This Privacy Policy supersedes all previous versions published by the Company concerning the same subject matter.